配送ポリシー

Providing our products/items:

The costs of delivery per order will be displayed to you on our website and as part of the order process. We will also inform you of all estimated delivery timelines.

We will aim to deliver the products/items to you within the time set out for your delivery zone and in any event within 30 days after the day on which we accept your order.

Your order will be sent to the address you have entered under ‘shipping address.’ We will endeavour to spot mistakes but we cannot be held responsible for missing parcels due to address errors. If a parcel is returned to us as undeliverable due to your address error we can re-send your item but there will be an additional delivery.

We are not responsible for delays outside our control. If our supply of the items ordered is delayed by an event outside our control. We will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. 

Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

If you are not at home when the product/item is delivered, and in the event of no one being available at your address to take delivery and the products cannot be posted through your letterbox, a note informing you of how to rearrange delivery or collect the products from a local depot should be left for you.

In the event of you do not re-arranging delivery or after a failed delivery to you or you do not re-collect the order from a delivery depot. We will contact you for further instructions and may charge you for any further delivery costs. If despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may reserve the right to terminate the order.

The ordered items will be your responsibility from the time we deliver them to you at the address you provide during the order process. The ordered items become yours once we have received payment in full.

Termination of orders:

You rights to cancel an order will depend on whether there is anything wrong with it, how we are performing and when you decide to cancel your order:

If what you have bought is faulty or misdescribed you may have a legal right to cancel (or replace or to get some or all of your money back).

How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered.

You have 14 days after the day you (or someone you nominate) receive the goods unless your goods are split into several deliveries over different days. In this case, you have until 14 days after the day you (or someone you nominate) receive the last delivery to change your mind about the goods.

Goodwill Exchange Policy: 

In addition, if you return the items bought from the online shop to us within 14 days of purchase in an unused and saleable condition, we will exchange such goods provided you notify us.

Please, ensure that you have a valid order number. Failure to do so may result in a rejection of a refund or exchange.

If the item is faulty or damaged, then you will have 14 days in which to return the product and receive a refund. 

Returning products:

We kindly request that you ensure that any returned products/items are well-protected and packed for posting. We suggest you get a certificate/receipt of postage and allow up to 10 working days for your item to be processed.

Please, inform us of your intent to return an order to info@kobo-a-b.co.uk and then post the returning items to KOBO A-B, 10-12 Bridewell Alley, Norwich Norfolk, NR2 1AQ.

 Returns:

– if the products are faulty or misdescribed;

if you are terminating the order due to a delay in delivery by events outside our control or because you have a legal right to do so as a result of something we have done wrong.

We will refund you the price you paid for the products/items ordered by the method you used for payment. However, we may make deductions from the price, as described below.

If you are exercising your right to change your mind:

– We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods if this has been caused by your handling them in a way which would not be permitted in any shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount to compensate us.

– The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 2-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days either from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.

Please, note that we are unable to reimburse postage costs.

If there is a problem with your ordered item(s):

If you have any questions or complaints about the ordered item(s), please contact us immediately. You can contact us by telephone on 0787 01797 227789 or 07790 446695. Or by emailing us at info@kobo-a-b.co.uk.