返金ポリシー

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@kobo-a-b.co.uk. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@kobo-a-b.co.uk.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@kobo-a-b.co.uk.

Termination of orders:
Your rights to cancel an order will depend on whether there is anything wrong with it, how we are performing and when you decide to cancel your order:

If what you have bought is faulty or misdescribed, you may have a legal right to cancel (or replace or to get some or all of your money back).

How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered.

You have 14 days after the day you (or someone you nominate) receive the goods unless your goods are split into several deliveries over different days. In this case, you have until 14 days after the day you (or someone you nominate) receive the last delivery to change your mind about the goods.

Goodwill exchange policy:
In addition, if you return the items bought from the online shop to us within 14 days of purchase in an unused and saleable condition, we will exchange such goods, provided you notify us.

Please ensure that you have a valid order number. Failure to do so may result in a rejection of a refund or exchange.

If the item is faulty or damaged, then you will have 14 days in which to return the product and receive a refund.

Returning products:
We kindly request that you ensure that any returned products/items are well-protected and packed for posting. We suggest you get a certificate/receipt of postage and allow up to 10 working days for your item to be processed.

Please inform us of your intent to return an order to info@kobo-a-b.co.uk and then post the returning items to KOBO A-B, 64 Queen Victoria Avenue, Hove BN3 6WT.

Returns:
– if the products/items are faulty or misdescribed;
if you are terminating the order due to a delay in delivery by events outside our control or because you have a legal right to do so as a result of something we have done wrong.

We will refund you the price you paid for the products/items ordered by the method you used for payment. However, we may make deductions from the price, as described below.

If you are exercising your right to change your mind:
We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods if this has been caused by your handling them in a way which would not be permitted in any shop. If we refund you the price paid before we are able to inspect the goods and later discover you have unacceptably handled them, you must pay us an appropriate amount to compensate us.

We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, then your refund will be made within 14 days either from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.

Please note that we are unable to reimburse postage costs.

If there is a problem with your ordered item(s):
If you have any questions or complaints about the ordered item(s), please contact us immediately. You can contact us by telephone on 0787 01797 227789 or 07790 446695. Or by emailing us at info@kobo-a-b.co.uk.

Summary of your legal rights:
We are under a legal duty to supply products/items that conform to the order placed. Nothing in these terms will affect your legal rights.

Summary of your key legal rights:
A summary of your key legal rights can be found at the Citizens Advice website adviceguide.org.uk or call +44 (0)3454 04 05 06.